{"id":2460,"date":"2026-06-18T13:39:56","date_gmt":"2026-06-18T13:39:56","guid":{"rendered":"https:\/\/big-cic.org.uk\/blog\/?p=2460"},"modified":"2026-06-18T13:43:22","modified_gmt":"2026-06-18T13:43:22","slug":"business-support-the-missing-operating-capability-between-strategy-and-results","status":"publish","type":"post","link":"https:\/\/big-cic.org.uk\/blog\/business-support-the-missing-operating-capability-between-strategy-and-results\/","title":{"rendered":"Business Support: The Missing Operating Capability Between Strategy and Results?"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Business Support: The Missing Operating Capability Between Strategy and Results?<\/strong><\/h2>\n\n\n\n<p>Do organisations fail at strategy implementation because people lack ambition, effort or capability? Usually, no.<\/p>\n\n\n\n<p>Strategy development may happen in episodes &#8211; planning cycles, board reviews, investment decisions, market resets. That is reality.<\/p>\n\n\n\n<p>The harder problem is that strategic intent then has to be continually translated, prioritised, funded, measured, challenged, adapted and delivered while the organisation is also balancing day-to-day operation, value creation, innovation and change.<\/p>\n\n\n\n<p>Too often, we call this a delivery issue.<\/p>\n\n\n\n<p>But sometimes what really happened is simpler: we threw another imperative over the wall to managers already surrounded by competing imperatives, and expected them to make it work.<\/p>\n\n\n\n<p>At BIG CIC, we are seeing this pattern repeatedly.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Strategy clarity does not always survive contact with the organisation.<\/li>\n\n\n\n<li>Objectives are not always delegated in a way that supports fair accountability.<\/li>\n\n\n\n<li>Measures often track activity rather than value.<\/li>\n\n\n\n<li>Prioritisation is treated as an event rather than an operating capability.<\/li>\n\n\n\n<li>Data is fragmented.<\/li>\n\n\n\n<li>Governance reviews activity, but does not always help leaders make better decisions.<\/li>\n\n\n\n<li>As AI becomes more prominent, the need for a trusted, connected and well-governed information ecosystem becomes even more important.<\/li>\n<\/ul>\n\n\n\n<p>This is why our July BIG CIC discussion evening will explore <strong>Business Support<\/strong> as a key enabling capability for strategy implementation and integrated governance.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Not as a panacea.<\/li>\n\n\n\n<li>Not as a new monolithic overhead.<\/li>\n\n\n\n<li>Not as a bigger PMO by another name.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"585\" src=\"https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO.png?resize=1024%2C585&#038;ssl=1\" alt=\"\" class=\"wp-image-2464\" srcset=\"https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO-scaled.png?resize=1024%2C585&amp;ssl=1 1024w, https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO-scaled.png?resize=300%2C171&amp;ssl=1 300w, https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO-scaled.png?resize=768%2C439&amp;ssl=1 768w, https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO-scaled.png?resize=1536%2C878&amp;ssl=1 1536w, https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO-scaled.png?resize=2048%2C1170&amp;ssl=1 2048w, https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO-scaled.png?resize=131%2C75&amp;ssl=1 131w, https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO-scaled.png?resize=480%2C274&amp;ssl=1 480w, https:\/\/i0.wp.com\/big-cic.org.uk\/blog\/wp-content\/uploads\/2026\/06\/XMO-scaled.png?w=2440&amp;ssl=1 2440w\" sizes=\"auto, (max-width:767px) 480px, (max-width:1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>But as a deliberate capability &#8211; call it what you like &#8211; potentially delivered through a hub-and-spoke model, that helps connect governance, accountability, prioritisation, information, assurance and value tracking across the organisation.<\/p>\n\n\n\n<p>The question we want to explore is simple:<\/p>\n\n\n\n<p><strong>If strategy implementation is ongoing, who operates the system that keeps it connected, visible and responsive?<\/strong><\/p>\n\n\n\n<p>Can we join up strategy, governance, operations, change and product management professionals to provide leadership on this?<\/p>\n\n\n\n<p>Can we at least create the ecosystem our boards need to govern mission critical objectives properly, rather than telling them it is too difficult?<\/p>\n\n\n\n<p><strong>Join us for the July BIG CIC discussion evening.<\/strong><\/p>\n\n\n\n<p>There is plenty of content to have a look at in preparation:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Chapter 6 of the BoK &#8211; <a href=\"https:\/\/big-cic.org.uk\/body-of-knowledge\/knowledge-outline\/#1698085146958-21cef64f-9613\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><span style=\"text-decoration: underline;\">Knowledge Outline &#8211; big-cic.org<\/span><\/strong><\/a><\/li>\n<\/ul>\n\n\n\n<p>Previous sessions on business support in our Supplementary Materials &#8211;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/youtube.com\/playlist?list=PLo1WPH5ee-6mq1ZuiLIDBoRjamJVkP_xT&amp;si=cS7tkcmxfwSqN1IN\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Do I have to keep upselling my PMO?<\/u><\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.youtube.com\/playlist?list=PLo1WPH5ee-6mxYWkeyq4WqKAD4AMZMC1t\" target=\"_blank\" rel=\"noreferrer noopener\"><u>Connecting PMO with the Business<\/u><\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p>Please engage with it and engage <strong><span style=\"text-decoration: underline;\"><a href=\"https:\/\/big-exams.logicalmodel.net\/flarum\/public\/d\/134-pmo-business-support\" target=\"_blank\" rel=\"noopener\" title=\"\">privately with other BIG activists in our community<\/a><\/span><\/strong> if you prefer<a href=\"https:\/\/big-exams.logicalmodel.net\/flarum\/public\/d\/134-pmo-business-support\" target=\"_blank\" rel=\"noreferrer noopener\">.<\/a><\/p>\n\n\n\n<p>Register as a BIG CIC member to access the full discussion paper and supporting material.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-light-green-cyan-background-color has-background has-large-font-size has-custom-font-size wp-element-button\" href=\"https:\/\/www.eventbrite.co.uk\/e\/1991376328204?aff=oddtdtcreator\" target=\"_blank\" rel=\"noreferrer noopener\">Book Here<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Else?<\/strong><\/h2>\n\n\n\n<p>If you want help, the BIG CIC can link you to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/big-cic.org.uk\/professional-level-exam\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>professional members<\/strong><\/a><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/big-cic.org.uk\/partner-listing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">partners<\/span><\/a><\/strong><\/li>\n\n\n\n<li><strong><a href=\"https:\/\/big-cic.org.uk\/solutions-listing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">technology providers<\/span><\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Help us<\/strong><\/h2>\n\n\n\n<p>Please become a member to access richer content and to support the BIG CIC with a little funding.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/big-cic.org.uk\/register\/big-membership\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><span style=\"text-decoration: underline;\">Become a Member<\/span><\/strong><\/a><\/li>\n\n\n\n<li>More about the Book Club here \u2013<strong>\u00a0<a href=\"https:\/\/big-cic.org.uk\/big-book-club\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">BIG Book Club<\/span><\/a><\/strong><\/li>\n\n\n\n<li>Further\u00a0<strong><a href=\"https:\/\/big-cic.org.uk\/membership\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span style=\"text-decoration: underline;\">membership options<\/span><\/a><\/strong>\u00a0(from free to small fee.)<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Business Support: The Missing Operating Capability Between Strategy and Results? 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